FAQ
What types of products do you offer?
At AuraSpace, we specialize in premium home gadgets that create a celestial experience in your space. Our captivating selection includes unique items like the 13 in 1 Galaxy Projector and the 2 in 1 Earth & Moon Projector, perfect for enhancing your ambiance during movie nights, meditation, or simply unwinding under a starry sky.
How do I care for my projectors?
To ensure your projectors last a long time, we recommend keeping them clean and dust-free. Use a soft, dry cloth to wipe the exterior and avoid using any harsh chemicals. Always follow the specific care instructions included with your product for the best results.
What is your return policy?
We have a 14-day return policy. If you wish to return an item, it must be in the same condition you received it, unworn or unused, with tags, and in its original packaging. Please contact us at auralismarket@gmail.com to initiate the return process.
How long does it take to process a refund?
Once we receive and inspect your return, we will notify you about the approval status of your refund. If approved, you will be refunded to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process the refund.
Can I exchange my item?
Yes! The fastest way to get the item you want is to return the original item and make a separate purchase for the new one once your return is accepted. Please reach out if you have any questions about the exchange process.
What should I do if my item arrives damaged?
If your item arrives defective or damaged, please contact us immediately at auralismarket@gmail.com. We will evaluate the issue and work to make it right for you.
Do you ship internationally?
Yes, we offer international shipping! Please check our shipping policy for more details on shipping rates and delivery times to your location.
How can I contact customer support?
You can reach our customer support team by emailing us at auralismarket@gmail.com We’re here to help and will respond as quickly as possible!
t offer?
AuralisMarket specializes in innovative fitness tools aimed at enhancing grip strength and arm muscle training. Our product range includes items like the 4-Level Hand Grip Strengthener Set and the Elastic Grip Strength Trainer, perfect for athletes, musicians, and anyone looking to improve their hand strength.
How can I improve my grip strength using your products?
Our products are designed to progressively challenge your grip strength. Start with the appropriate level on our Hand Grip Strengthener Set and gradually increase the resistance as you build strength. Consistent practice will lead to noticeable improvements over time!
What is your return policy?
We have a 14-day return policy. If you wish to return an item, it must be in its original condition, unworn and unused, with tags and packaging intact. Please contact us at auralismarket@gmail.com to initiate the return process.
How do I know if my order has been shipped?
Once your order has been shipped, you will receive a confirmation email with tracking information. This will allow you to monitor your package's journey until it arrives at your doorstep!
Can I exchange an item?
Yes! The quickest way to get the item you want is to return the original item and make a separate purchase for the new one. Please reach out to us for assistance with the return process.
What should I do if my item arrives damaged?
If your item is defective or damaged upon arrival, please contact us immediately at auralismarket@gmail.com. We will evaluate the issue and work to resolve it as quickly as possible.
Do you offer international shipping?
Yes, we do offer international shipping! During checkout, you can select your shipping destination to see available options and rates.
How can I contact customer support?
You can reach our customer support team via email at auralismarket@gmail.com . We’re here to help with any questions or concerns you may have!
Our store specializes in innovative wellness products, particularly focusing on eye health. We offer products such as the Eye Massager, which incorporates advanced features like multi-frequency vibration and integrated magnets to enhance relaxation and relieve eye fatigue.
How do your products help with eye fatigue?
Our products are designed to address various eye conditions by providing multifunctional solutions. For instance, the Eye Massager utilizes targeted vibrations and magnetic therapy to stimulate blood circulation around the eyes, which can significantly reduce fatigue and promote relaxation.
Are your wellness products suitable for everyone?
While our products are designed to cater to a wide range of eye conditions and enhance overall eye health, it is advisable for individuals with specific medical conditions or concerns to consult with a healthcare professional before use. This ensures that our products align with their individual health needs.
What features should I look for in an eye massager?
When selecting an eye massager, consider features such as vibration intensity levels, heat settings, and the inclusion of therapeutic elements like magnets. Our Eye Massager, for example, offers multi-frequency vibration and integrated magnets, which can enhance the overall effectiveness of the device in relieving eye strain.
How can I ensure the best results from using your products?
To achieve optimal results, it is recommended to follow the usage guidelines provided with each product. Regular use, combined with proper eye care practices, can significantly enhance the benefits of our wellness products. Additionally, maintaining a balanced lifestyle that includes adequate hydration and screen time management can further support eye health.
What is your return policy for wellness products?
We strive to ensure customer satisfaction with our products. If you are not completely satisfied, please refer to our return policy for detailed information on the process and conditions for returns. It is important to note that certain conditions may apply based on the type of product purchased.